Refund policy

At Lizy Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  •  The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The product must be unused and in its original packaging.

  • The original invoice or proof of purchase must be provided.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Cement, sand, aggregates, and other loose construction materials.

  • Customized or special-order products.

  • Products damaged due to improper handling or installation after delivery.

  • Clearance or sale items, unless they are damaged or defective upon delivery.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging. Our team will review your request and arrange a replacement or refund where applicable.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • The refund may take 5–10 business days to reflect, depending on your bank or payment provider.

5. Exchange Policy

Products eligible for exchange will be replaced with the same item, subject to stock availability. If the item is unavailable, an alternative product or refund may be offered.

6. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), Lizy Mart will bear the return shipping cost.

  • For any other approved returns, return shipping charges may be the customer's responsibility.

7. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

8. Contact Us

For any return, refund, or exchange requests, please contact us:

Lizy Mart
Email: lizymart3@gmail.com
Phone: +91 63690 34799
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM